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Descripción

Garantizar el Servicio eficiente de Soporte Operativo, de acuerdo a los niveles de servicio establecidos por el área de Tecnologías de la Información y Comunicaciones TIyC, asegurando la calidad y tiempo de respuesta de los casos reportados por los usuarios. […]
Operar la mesa de servicios, como el acceso único centralizado para la recepción, tramite, ejecución, seguimiento y control de las solicitudes de servicio que presenten los múltiples usuarios de los sistemas. […]
Implantar un repositorio de conocimiento, que permita integrar la información derivada de la resolución de incidentes...

hace 30 días en: Computrabajo.com.mx

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