As a seasoned .NET Full Stack Production Support specialist based in Mexico or Brazil, I bring a proactive, solution-oriented mindset to managing and resolving mission-critical application incidents. With hands-on experience in ITIL-driven incident and problem management, I leverage modern monitoring ecosystems to preemptively detect disruptions and swiftly deploy remediation tactics before client impact occurs. My role encompasses full-spectrum ownership of service incidents—from initial intake and escalation to driving root cause analysis and sustainable resolutions. Proficient in relational...