Job summary: Provides administration for cloud computing platforms, networks, and systems. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone, and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first-line resolution to issues in scope. Expected to follow the process, display good judgment in decisions, and create and maintain customer loyalty by going above and beyond the customer’s expectations. Responsible for adhering to company security...