Offer customer support via email, chat or phone as level 1 personnel and face of the company
Resolving customer complaints brought to your attention
Bring your strategies and ideas to keep customers engaged and engrossed […]
Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team […]
Basic knowledge of technology/computer skills for ticket management, use of CRMs
High school diploma/GED required (Associate degree preferred) […]
This job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises […]
Candidates must comply...