The Global Solution Center Service Desk Team Manager is responsible for delivering best:in:class H2R solutions for Tier 1 employee queries of designated scope of global processes, ensuring alignment with corporate guidelines, HR policies, and local regulations. This role drives operational excellence by meeting performance targets and fostering innovation through process improvements, AI, and automation solutions. […]
a) Delivers best:in:class H2R solutions for Tier 1 employee queries of designated scope of global processes, driving operational performance while ensuring an exceptional, high:quality...