A Unified Communications Engineer on the B2C Frontline Engineering Team is responsible for building and maintaining the corporate contact center infrastructure and its integrations for Zillow Home Loans, Customer Support, Connections and Spruce lines of business. We engineer innovative communications solutions for our call centers and office staff, ensuring seamless communication and collaboration across the organization. […]
Additionally, the B2C FET team focuses on solving frontline operator problems through technology, aiming to enhance workflows, improve processes, and elevate the overall customer...