At Thomson Reuters, we pride ourselves on being at the forefront of innovation and excellence in the technology sector. We are seeking a highly analytical ITSM professional to join our team as a Major Incident Manager. In this pivotal role, you will be responsible for managing the resolution of the most critical and high-impact technology incidents across the enterprise. You will lead real-time incident response efforts, ensuring operational excellence, stakeholder alignment, and continuous improvement in incident handling. The role demands a calm, decisive mindset, operational rigor, and exceptional...