Manage the Customer Service areas to provide quality telephone service in customer perception and the achievement of all sales AOP products in your subdirectorate.
Participate in the task of identifying operational risks, and implementing mitigation plans for the proper operation of the area. […]
Establish, define and promote project priorities that optimize resources in the Contact Center. […]
Generate value proposals to the business and the Contact Center for continuous improvement of the service. […]
Define and guarantee the strategy of each means of access that includes service, sales, staff...