A client advocate, who aims for delighting customers by managing complex queries though holistic knowledge of NIQ’s services / offerings. This role attempts to minimize the number of handoffs before responding to client, attempting to answer all possible queries without additional teams' intervention for queries managed directly and enabling junior associates to perform at their best through guidance and support. […]
Communicate on projects, major incidents - prepare in liaison with AD/sales and send clear, correct and timely communication for the client for non-operational/sensitive topics with...