Manager, Contact CenterWe are seeking a bilingual strategic and customer-focused Cross-Border Manager to lead day-to-day customer support operations across multiple service programs and geographies. This role is responsible for ensuring exceptional service delivery to customers and strategic partners with Mastercard product and service agreements, while driving operational excellence and cross-functional collaboration. […]
•Elevate the customer experience by managing daily support services across all contact center programs for cross-border customers and partners.
• Resolve complex and escalated...