The primary role is to lead Call Center and Client Teams new hire and on floor training activities including in house trainer development. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees. […]
· Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary […]
· Help in designing KRAs for the team along with the Manager and periodically review trainer performance vis-a-vis production performance at regular intervals.
· Develop...