Problem-solving skills – successful specialists excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments.
Technical expertise – specialists develop a deep understanding of the product they handle as well as the processes behind it.
Customer service – specialists must communicate well with users, paying attention to their concerns and providing clear, regular updates for ongoing requests. […]
Multitasking – specialists handle technical issues from multiple customers at the same time, along with other responsibilities...