The Lead, Product – WFM P&C Technology oversees the service management and application ownership of WBD's Online Time & Attendance (OTA) and Workforce Management (WFM) platform. This role ensures comprehensive application management by collaborating with internal technical teams in India and utilizing top-tier solutions to fulfill business requirements.
Key responsibilities include leading the internal support team to deliver application management and enhancements for Workbrain , addressing the needs of clients, Union stakeholders, and Payroll. The role involves monitoring SLA metrics, identifying...