Track and identify potential red flags during the first 30 days of client onboarding to ensure a seamless experience. Follow up on post-onboarding metrics to address any risks or concerns.
Assist in preparing business review documents and account analyses to support the larger Customer Success team. […]
Monitor client communications across Slack, the Design Pickle Platform, and email to identify satisfaction issues or potential expansion opportunities.
Review client production data to uncover growth opportunities and escalate findings to the Customer Success team. […]
A basic understanding of client...