This role is positioned within the IT Service Management team in LATAM and is based in Mexico. The primarily responsible is for Major Incident support within the LATAM Zones with the ability to assist other zones as needed. The purpose of this position is to co-ordinate and deliver IT Services and ensure that they are stable and optimized to drive positive customer experiences and satisfaction. This role primary accountability is to ensure that any critical IT issues affecting the Zone and/or Globe are managed efficiently resulting in minimal business disruption. […]
· Drive the escalation process...