Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.
Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate. […]
Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues. […]
Knowledge on M365...