Track issue resolution and number of issues to be able to highlight weak areas based on the nature of the issue, establishing appropriate prioritization for issue resolution to ensure Business As Usual (BAU) configuration and operations are secure.
Provide support to the Data Adquisition Center of Excellence and Delivery team when technical issues occur during production (Business As Usual) that prevent the collection process from continuing properly, or when stores are not processed properly at each stage of the End to End process flow, generating and maintaining a trace of tickets until a fix...