We, at Flywire, are seeking a Client Experience Specialist. In this role, you will provide support to our clients across a number of products and services. This support will be delivered through 1:1 inbound inquiries through phone, email, and chat with a focus on root cause analysis and client education. You will also serve as an escalation point for payer inquiries when client awareness and/or involvement is required. The working hours for this role are 9:00am - 5:00pm PDT. […]
Provide solutions to complex customers' questions and concerns by phone, chat, email or any applicable contact channels...