Youll be on the frontlines helping users troubleshoot issues, navigate the product, and find answers while working closely with our internal team to improve systems, documentation, and the overall customer experience. This is a critical role during our self-serve launch and will require strong communication skills, comfort with ambiguity, and a startup-level work ethic. […]
Monitor and respond to customer inquiries from shared Slack channels, support email, and ticketing systems (via Pylon or similar tools)
Collaborate with AI support bots and escalate complex or sensitive cases for human review
Maintain...