Experience in trouble-shooting customer issues in production environments, Care (any Level-3 technical support) process, Customer ticket handling, emergency, outages kind of situations, support, with a minimum of 4+ years in service support environment with specific emphasis on case handling. […]
Care support for Netguard Certificate Manager (NCM), Netguard Certificate Lifecycle Manager (NCLM) products non-outage during customer business hours and emergency service during non-business hours to the customer by providing the following services: […]
Experience in trouble-shooting customer issues in...