Main activities
Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
Call and receive calls of business and residential customers to assist in service requests or problem solving.
Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.
Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
Assist, support, review, and check data center. […]
Languages English and Spanish.
Intermediate knowledge in networks and telecommunications...